Returns and Refunds policy

At Mayfair, we take pride in offering high-quality inspired perfumes. Your satisfaction is important to us, and we are committed to ensuring a smooth and fair returns process.

Returns

1. Eligibility for Return:

• Products must be unused, unopened, and in their original packaging.

• Returns must be requested within 14 days of receipt.

2. Sample Policy:

• Every order includes a complimentary 2ml sample of the fragrance.

• You are encouraged to try the sample before opening the full-size bottle.

• If the full-size bottle is opened, it will no longer be eligible for return or refund.

3. Non-Returnable Items:

• Due to hygiene reasons, we cannot accept returns of products that have been opened or used.

• Items purchased on sale or as part of a promotion are non-returnable.

4. How to Return:

• Contact us via our website at www.scenttwin.com under the Contact Us section to request a return.

• Include your order number and reason for the return.

• You are responsible for the cost of returning the items to us.

Refunds

1. Refund Eligibility:

• Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to your original payment method.

2. Partial Refunds:

• If the product shows signs of tampering or damage, we may deduct a fee from the refund.

3. Shipping Costs:

 • Original shipping costs are non-refundable unless the item was faulty or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

Contact Us

For any questions or concerns, please visit www.mayfairfragrances.com and head to the Contact Us section. We’re here to help!